Respond to incoming notifications

Accessing the Inbox

You can reach your Inbox in two ways:

• Directly in a profile group via the left menu bar

• Across profile groups through the dropdown menu in the Lomavis Cockpit

In the cross-group view, you can easily filter all notifications by profile group to work more specifically.

How to reply to incoming messages

1. Select message
   Pick the conversation you want from your inbox. Right away, you’ll see who sent it and which platform it came through.

2. Write a reply
   Type your response right into the text field. You can also use emojis to make your reply more personal.

3. Send message
   Click “Send” to send your reply straight to the customer.

Liking comments – Here’s how it works

Whether you can like incoming comments directly in Lomavis depends on what each platform supports:

Direct likes within Lomavis possible:

• Facebook

• YouTube

A clickable heart icon will show up below the comment. Just one click is all you need to give a like.

Liking via platform link required:

· All other platforms (e.g. Instagram, LinkedIn, TikTok)

If a direct like isn’t possible, you’ll find to the right of the comment a link to the original source. With this, you’ll go straight to the platform so you can interact there.

Tip:

Respond to reviews and direct messages quickly – that shows you care about customer service and helps build trust in your brand.